Ryan Anthony Franklin
About Ryan Anthony Franklin
Ryan Anthony Franklin is an Information Technology System Engineer with extensive experience in various IT roles, including leadership positions at DXC Technology and Great Lakes Radio Inc. He emphasizes a data-driven approach and an entrepreneurial mindset to enhance customer service and IT strategies.
Current Position at Confidential
Ryan Anthony Franklin currently serves as an Information Technology System Engineer at Confidential, a role he has held since 2021. In this position, he applies his extensive experience in IT to develop and implement technology solutions that meet organizational needs. His focus on integrating technology into everyday processes aids in enhancing operational efficiency.
Previous Experience at DXC Technology
Ryan has held multiple roles at DXC Technology, including Field Services Supervisor, Technical Solutions Representative Level IV, Global Service Desk Team Lead, and Global Service Desk Supervisor. His tenure at DXC Technology spanned from 2014 to 2017, during which he gained significant experience in technical support and team leadership. His work involved managing service desk operations and providing technical solutions to clients.
Background in Education and Early Career
Ryan studied Business Management and Information Technology at Southfield High School, graduating in 2010. His early career included a Technology Center Student Intern position at Southfield Public Schools, where he developed foundational skills in IT. He also worked in various roles, including a Room Attendant at Cedar Fair Entertainment Company and a System Administrator at CCA, Inc.
Leadership Style and Approach
Ryan emphasizes a data-driven approach in his leadership style, focusing on collaborative problem-solving. He is known for rallying teams to tackle challenges collectively. His entrepreneurial mindset influences his strategies for enhancing customer service and IT solutions, aiming for long-term success by considering the broader implications of technology in business.
Diverse IT Experience
Ryan has a diverse background in IT, having worked in various capacities across multiple organizations. His roles include IT Specialist at Great Lakes Radio Inc., Service Desk Coordinator at Soave Enterprises, and Manager, Network Administrator at City Club Apartments LLC. This breadth of experience equips him with a comprehensive understanding of IT systems and customer service.