Sara D AI Jou
About Sara D AI Jou
Sara D AI Jou is a Customer Support Manager with extensive experience in various roles across multiple companies in Morocco. She holds multiple master's degrees in finance, management, and control from reputable institutions.
Current Role as Customer Support Manager
Currently, Sara D AI Jou serves as a Customer Support Manager at Confidential, a position she has held since 2021. In this role, she oversees customer support operations, ensuring that client inquiries are addressed efficiently and effectively. Her experience in customer service management contributes to the overall satisfaction and retention of clients.
Previous Experience in Customer Support and Management
Sara has extensive experience in customer support and management roles. Prior to her current position, she worked at Majorel as a Content Moderator from 2017 to 2019. She also held a role as a Commerciale at Confidential from 2019 to 2020. Her background includes a variety of positions that have equipped her with skills in customer relations and operational management.
Educational Background in Management and Finance
Sara D AI Jou has a solid educational foundation in management and finance. She studied at Hautes Etudes de Management (HEM) and earned a Master 2 (M2) from 2011 to 2016. Additionally, she attended Institut d'Administration des Entreprises (IAE) Lyon 3, where she completed a Master 2 (M2) in Management from 2014 to 2016. Her studies in Finance et Contrôle at HEM further enhance her expertise in financial management.
Professional Experience in Various Industries
Throughout her career, Sara has gained diverse experience across multiple industries. She worked at Marsa Maroc in 2016, where she contributed to the implementation of a support process dashboard. In 2015, she was involved in establishing internal control mechanisms at FAMASSER. Her internships at organizations like British Council and Lesieur Cristal provided her with practical insights into different operational environments.
Career Development and Progression
Sara D AI Jou's career reflects a steady progression in roles and responsibilities. Starting with internships in 2012, she has advanced to managerial positions over the years. Her roles have included engineering and commercial positions, showcasing her adaptability and growth within the professional landscape. Currently, she continues to develop her skills as an Analyste at IMIGO Immigration since 2020.