Sherif Hegazy
About Sherif Hegazy
Sherif Hegazy is the Chief Operating Officer with over 20 years of experience in the software industry, specializing in service quality enhancement and operational efficiency. He has a strong background in international business and statistics, having held key positions at Oracle Corporation and currently serving in Saudi Arabia since 2018.
Work at Confidential
Sherif Hegazy has served as Chief Operating Officer at Confidential since 2018. In this role, he focuses on enhancing service quality and achieving business results. His responsibilities include managing operations in Saudi Arabia and collaborating with various stakeholders to improve customer satisfaction. Hegazy's leadership emphasizes operational efficiency and the delivery of a world-class customer experience.
Education and Expertise
Sherif Hegazy holds a Master of Business Administration (M.B.A.) in International Business from Paris ESLSCA Business School, which he completed from 2000 to 2002. He also earned a Bachelor's Degree in Statistics from The Faculty of Economics and Political Science of Cairo University, where he studied from 1986 to 1990. Additionally, he pursued Post Graduate Studies in Statistics at Cairo University for one year from 1990 to 1991.
Background
Sherif Hegazy has over 20 years of experience in the software industry. Prior to his current position, he worked at Oracle Corporation for 19 years, where he held the role of Center Manager for Egypt Global Software Support and Global Business Operations. His extensive background includes managing cross-cultural teams and strategic planning, contributing to his expertise in operational management.
Achievements
Hegazy has a proven track record of driving and implementing new processes that enhance service quality and operational efficiency. He is known for his ability to build solutions and creatively solve problems. His strong communication skills and effective interpersonal abilities have facilitated successful collaborations with internal and external stakeholders, including sales, product development, and customer management teams.