Shubham Dhamija
About Shubham Dhamija
Shubham Dhamija is the Head of Operations at a confidential company, where he has worked since 2021. He has a background in Business and Commerce, with extensive experience in workforce management and team building across various roles in the technology and customer service sectors.
Current Role and Responsibilities
Shubham Dhamija serves as the Head of Operations at a confidential organization since 2021. In this role, he is responsible for overseeing operational processes, ensuring efficiency, and managing workforce dynamics. His focus on enhancing team productivity and performance is a key aspect of his leadership. Dhamija's expertise in logistics and customer success further supports the organization's operational goals.
Previous Experience
Before his current position, Dhamija worked at IBT: Empowering your Business with Technology as a Service Delivery Manager from 2017 to 2021 in Dubai, United Arab Emirates. He also held the role of Team Leader at the same company for three months in 2016. His earlier experience includes working at Convergys as an Associate in the Command Center (WFM) from 2011 to 2015 and at Iron Systems, Inc as Command Center - CSS for eight months in 2017 in Noida, India.
Education and Qualifications
Shubham Dhamija completed his secondary education at GVM Sr. Sec. School, focusing on Business/Commerce from 2006 to 2008. He later pursued a Bachelor of Commerce (B.Com.) degree at Periyar University, studying Accounts from 2012 to 2013. This educational background has equipped him with foundational knowledge in business principles and commerce.
Skills and Expertise
Dhamija possesses strong skills in workforce management, which are essential for enhancing team productivity and performance. His demonstrated ability in team building fosters a collaborative work environment. Additionally, he has expertise in logistics and customer success, contributing to operational efficiency within his roles.