Sonia Rafiq
About Sonia Rafiq
Sonia Rafiq is a Supply Chain Specialist with extensive experience in operations and customer support. She holds a Master's degree in Supply Chain Management from Heriot-Watt University and has worked in various roles across multiple companies in Kuwait.
Current Role as Supply Chain Specialist
Sonia Rafiq has been serving as a Supply Chain Specialist at a confidential organization since 2021. In this role, she is responsible for managing supply chain operations, ensuring efficiency, and optimizing processes. Her expertise in logistics and supply chain management contributes to the overall effectiveness of the organization.
Previous Experience at City Group Co. KSCP
From 2018 to 2021, Sonia Rafiq worked at City Group Co. KSCP as an Operations and Customer Support Supervisor. During her three years in this position, she focused on enhancing operational workflows and providing customer support, which helped streamline processes within the company.
Educational Background in Supply Chain Management
Sonia Rafiq pursued her Master's degree in Supply Chain Management at Heriot-Watt University from 2019 to 2023. This program equipped her with advanced knowledge and skills in logistics, materials management, and supply chain optimization, which she applies in her current role.
Experience in Sales and Customer Service
Prior to her role at City Group Co. KSCP, Sonia Rafiq worked at Kuwait Telecommunication Company - VIVA as a Senior Inbound/Outbound Sales/Customer Service Representative from 2015 to 2017. Her two years in this position involved managing customer interactions and sales processes, enhancing her communication and customer service skills.
Additional Educational Qualifications
Sonia Rafiq holds a Bachelor's degree in Business Administration and Management from the University of Bedfordshire. She also completed her high school education with a diploma in Biology/Biological Sciences from the Central Board of Secondary Education. Additionally, she studied Graphic Design at Apachia Institute for Private Training.