Tanveer A.
About Tanveer A.
Tanveer A. is a Service Account Manager based in Montreal, Quebec, Canada, with a diverse background in customer success, technical support, and telecommunications. He has held various roles in the industry since 2015 and has a solid educational foundation in political science, information technology, and computer systems.
Current Role as Service Account Manager
Tanveer A. has been serving as a Service Account Manager at a confidential organization since 2021. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. He mentors service teams to achieve their goals and meet key performance indicators (KPIs), demonstrating a leadership role in team development. His experience in this position builds upon his previous roles in customer success and technical support.
Previous Experience in Customer Success Management
Prior to his current role, Tanveer A. worked at Connex Telecommunications Inc. as a Customer Success Manager from 2020 to 2021. He also held a similar position at Voysis IP Solutions from 2016 to 2020. In these roles, he focused on enhancing customer satisfaction and fostering strong relationships with clients, which contributed to the overall success of the organizations.
Educational Background in Technology and Political Science
Tanveer A. has a diverse educational background. He earned a Bachelor's degree in Political Science and Government from the University of Quebec, studying from 2009 to 2013. He also pursued studies in Information Technology, achieving a Web & Database Programmer certification from Vanier College in 2018. Additionally, he completed a DEC in Computer Systems Networking and Telecommunications at Champlain College from 2020 to 2021, and a Certificate in Computer and Information Systems Security/Information Assurance from CEGEP - John Abbott College in 2020.
Skills in Change Management and VoIP Technology
Tanveer A. possesses a strong background in Change Management, which involves overseeing and implementing changes in business processes or technologies. He has expertise in PSAP/E911, focusing on emergency call routing and management. His experience also includes proficiency in Voice over IP (VoIP) technology, essential for modern telecommunications solutions, highlighting his technical capabilities in the industry.
Technical Support Experience
Before transitioning into customer success roles, Tanveer A. worked as a Technical Support Specialist at Aptos Retail from 2015 to 2016. In this position, he provided technical assistance and support to clients, which laid the foundation for his later roles in customer success management. His technical support experience complements his skills in managing client relationships and understanding customer needs.