Vikkas Verma
About Vikkas Verma
Vikkas Verma is a Customer Success Manager with over 12 years of experience in various industries, including expertise in churn management and SAAS sales. He has a strong background in upsell and cross-sell strategies, and he has worked in roles that emphasize customer relationship cultivation.
Work at Confidential
Vikkas Verma has been serving as a Customer Success Manager at Confidential since 2019. In this role, he focuses on enhancing customer satisfaction and retention through effective churn management strategies. His responsibilities include developing and implementing solutions that address customer needs and ensuring they derive maximum value from the company's offerings. His tenure at Confidential has allowed him to leverage his extensive experience in customer relationship management.
Previous Employment Experience
Before joining Confidential, Vikkas Verma held several positions that contributed to his expertise in customer success. He worked as an Account Manager at RateGain from 2015 to 2017 and at Alight Solutions from 2017 to 2018. Prior to these roles, he was an Experienced Benefits Analyst at Aon from 2012 to 2015 and a Technical Support Associate at Dell Technologies from 2010 to 2012. This diverse background has equipped him with a comprehensive understanding of customer needs across various sectors.
Education and Expertise
Vikkas Verma completed his high school education at St. Xavier School in Delhi, where he earned a High School Diploma. He furthered his studies at Delhi University, obtaining a Bachelor's degree in English Language and Literature from 2004 to 2007. Additionally, he studied IT Service Management at Career Bridge IT Services, achieving the ITIL Foundation certification in 2008. His educational background supports his expertise in customer success, particularly in churn management and SAAS sales.
Skills and Specializations
Vikkas Verma possesses a strong skill set in churn management, focusing on strategies to retain customers and minimize turnover. He is recognized for his strategic thinking and proactive problem-solving abilities in the customer success domain. His experience in upsell and cross-sell strategies has contributed to enhancing customer value and increasing company revenue. With over 12 years of experience across various industries, he emphasizes cultivating and maintaining strong customer relationships.