Webster Raphael
About Webster Raphael
Webster Raphael serves as the Head of HR Operations at a confidential organization, bringing extensive experience in learning and development from previous roles at HP and other companies. He specializes in optimizing learning outcomes through various models and has a strong background in implementing HR initiatives and employee development programs.
Current Role at Confidential
Webster Raphael serves as the Head of HR Operations at Confidential since 2019. In this role, he is responsible for overseeing HR functions and ensuring alignment with organizational goals. He focuses on planning and prioritizing rewards and recognition programs that align with compensation and benefits, positively influencing key performance indicators (KPIs). His leadership in HR operations emphasizes the importance of employee engagement and organizational development.
Previous Experience at HP
Webster Raphael has extensive experience at HP, where he held multiple roles from 2006 to 2015. He started as a Technical Specialist, then progressed to Senior Learning & Development Delivery Specialist, and later served as Program Manager for APJ Operations. During his tenure, he implemented real-time Lean Six Sigma projects that targeted HR, organizational development, customer experience, and operations, contributing to improved efficiency and effectiveness within the organization.
Educational Background
Webster Raphael holds a Master of Business Administration (MBA) from ICM and a Bachelor's degree from Madurai Kamaraj University. His educational background equips him with the necessary skills to analyze organizational needs and implement effective learning strategies. He also studied at NKST Adikpo, further enhancing his academic credentials.
Expertise in Learning and Development
Webster Raphael specializes in conducting 360-degree gap analysis through organizational task need analysis and individual/department learning need assessments. He combines various learning models, including ADDIE, Goldstein, KOLB, Kirkpatrick, and Malcolm’s delivery style, to optimize learning outcomes. His expertise allows him to develop comprehensive training programs that address specific organizational needs.
Career Development Initiatives
Webster Raphael champions group learning initiatives and develops frameworks for employee career development and capability programs. He has gained certifications in Train the Trainer from multiple countries, including the UK, US, Singapore, UAE, and India. He has also developed in-house Subject Matter Expert (SME) capability programs to drive critical business initiatives, demonstrating his commitment to enhancing employee skills and organizational performance.