Yattann Verma
About Yattann Verma
Yattann Verma is an Associate Director with over 14 years of experience in international sales and customer service. He specializes in reengineering processes, product development, and strategic planning, and has held various leadership roles in organizations such as BainXL Services and CheapOair.
Current Role and Responsibilities
Yattann Verma serves as an Associate Director at a confidential organization in New Delhi, Delhi, India, a position he has held since 2019. In this role, he focuses on reengineering existing processes and introducing automation to enhance service delivery. He leads projects as Project Head, overseeing both pre-sales and post-sales activities. His responsibilities also include contributing to strategic objectives, identifying new business opportunities, and developing comprehensive go-to-market plans.
Previous Work Experience
Yattann Verma has over 14 years of experience in international sales and customer service. He worked at BainXL Services as a Sales and Customer Service Manager from 2017 to 2018, and at CheapOair (Fareportal Pvt. Ltd.) as a Sales Team Lead from 2011 to 2016. Earlier in his career, he was a Customer Service Representative at Affordable Holidays from 2006 to 2010. His diverse roles have equipped him with skills in managing P&L for international sales businesses and improving organizational productivity.
Education and Certifications
Yattann Verma earned a Bachelor of Business Administration (BBA) with a focus on Finance and Financial Management Services from Maharishi Dayanand University, Rohtak, from 2003 to 2006. He holds multiple certifications, including Lean Six Sigma Green Belt, IATA Foundation, TICO, Google Search Ads, and Skytrax Travel Program. These qualifications support his expertise in process improvement and service delivery.
Expertise in Process Improvement
Yattann Verma specializes in reengineering processes and introducing automation to enhance service delivery. He has developed Standard Operating Procedures (SOPs) for complex processes to ensure service quality. His focus on product development includes designing frameworks, improving functionality, and executing new products and processes. He plays a significant role in recruitment and induction processes within the organization.
Strategic Contributions
In his current and previous roles, Yattann Verma has contributed to strategic objectives by identifying major new business opportunities. He has been involved in building relationships with suppliers to enhance content and improve productivity. His experience in multicultural environments has enabled him to effectively manage teams and drive initiatives that align with organizational goals.