Yousaf Albalawi, Ccxp
About Yousaf Albalawi, Ccxp
Yousaf Albalawi is the Customer & Digital Experience Lead at a confidential organization in Riyadh, Saudi Arabia. He has a background in Business Administration and Finance, and he specializes in optimizing digital customer interactions and enhancing customer engagement.
Current Role as Customer & Digital Experience Lead
Yousaf Albalawi serves as the Customer & Digital Experience Lead at a confidential organization since 2023. In this role, he actively monitors and analyzes customer interactions across digital channels, including the mobile app and website. His focus is on optimizing the customer experience by leveraging insights from customer feedback.
Previous Experience in Customer Experience
Prior to his current position, Yousaf Albalawi worked at several organizations in customer experience roles. He was employed at Zakat, Tax and Customs Authority from 2021 to 2022, where he focused on enhancing customer experience in Riyadh, Saudi Arabia. He also held a position at solutions by stc in 2022 for six months, further developing his expertise in customer engagement.
Educational Background
Yousaf Albalawi completed his Bachelor's degree in Business Administration with a focus on Finance at the University of Evansville from 2012 to 2016. He also participated in the English Language & Orientation Program (ELOP) at Louisiana State University from 2011 to 2012, which provided him with foundational language skills and cultural orientation.
Collaboration with UX/UI Designers and Developers
In his current role, Yousaf collaborates closely with UX/UI designers, developers, and content creators. This collaboration aims to implement changes that enhance customer engagement and satisfaction. His work involves keeping abreast of industry trends and best practices in digital customer experience to recommend new technologies and strategies.
Voice of Customer Insights Utilization
Yousaf Albalawi places a strong emphasis on leveraging Voice of Customer insights to identify and address pain points within the digital customer journey. This approach allows him to make informed decisions that contribute to continuous improvement in customer experience.