Nguyen Doan
About Nguyen Doan
Nguyen Doan is a Business Support Analyst known for enhancing the performance of the Ho Chi Minh City team, achieving a significant increase in global ticket resolution rates. With a background in international finance and extensive experience in various roles, he has demonstrated strong leadership and adaptability throughout his career.
Current Role at Confluence
Nguyen Doan currently serves as a Business Support Analyst at Confluence, a position he has held since 2020. In this role, he has played a significant part in enhancing the performance of the Ho Chi Minh City team. His contributions have led to a notable increase in global ticket resolution rates, achieving a rise from 0% to 30% over three years. This performance has positioned the Ho Chi Minh City team as a leader compared to counterparts in Pittsburgh and London.
Previous Experience at Confluence
Before his current role, Nguyen Doan worked at Confluence as an Associate Business Support Analyst from 2018 to 2020. During this two-year tenure, he gained valuable experience in business support functions, contributing to various projects and initiatives that enhanced operational efficiency.
Career Background at Aon Vietnam
Nguyen Doan has extensive experience at Aon Vietnam Company Limited, where he held multiple positions. He served as an Account Executive from 2014 to 2015, followed by a promotion to Senior Account Executive from 2015 to 2017. He briefly worked as a Deputy Manager in 2017 for one month. His roles involved managing client accounts and providing support to enhance service delivery.
Educational Background in International Finance
Nguyen Doan earned a Bachelor's degree in International Finance from Foreign Trade University, where he studied from 2009 to 2013. This educational background provided him with a solid foundation in finance principles and practices, which he has applied throughout his career in various analytical and support roles.
Internship Experience at PwC
In 2013, Nguyen Doan completed a four-month internship at PwC in the Transfer Pricing Division. This experience allowed him to gain insights into financial consulting and transfer pricing strategies, further enhancing his analytical skills and understanding of the finance industry.