Rahayed Munim
About Rahayed Munim
Rahayed Munim is a Business Analyst Associate at Confluence, where he has worked since 2017. He has a diverse background in business analysis and support roles, including positions at Medvivo Group Ltd, Time Inc. UK, and Hertfordshire County Council.
Work at Confluence
Rahayed Munim has been employed at Confluence as a Business Analyst Associate since 2017. In this role, he manages the deployment of custom work and deliverables for clients. He collaborates with the Support Manager on relationship reviews to enhance client loyalty and leads recurring support calls with clients to ensure satisfaction and address any issues. Additionally, he educates clients on best practices for the effective use of Confluence software solutions and demonstrates subject matter expertise in various Confluence software applications.
Previous Employment History
Prior to joining Confluence, Rahayed Munim held several positions in various organizations. He worked at Medvivo Group Ltd as a 2nd Line Support Technician from 2013 to 2014 and later as a Business Systems Analyst from 2014 to 2015. He also served as a Business Analyst at Time Inc. UK for six months in 2015. Earlier in his career, he worked as a Senior Sales Consultant at PC World from 2006 to 2008 and as an Assistant Manager at Select Service from 2001 to 2003. Additionally, he was a Customer Service Advisor at Hertfordshire County Council from 2010 to 2011.
Education and Expertise
Rahayed Munim studied at London Westminster University, where he earned a BSc (Honours) Degree in Information Systems from 2004 to 2008. He furthered his education at Barnfield College, focusing on System, Networking, and LAN/WAN Management, achieving CCNA certification from 2009 to 2010. His educational background provides a strong foundation for his analytical skills and expertise in business systems.
Skills and Responsibilities
In his current role at Confluence, Rahayed Munim demonstrates strong analytical skills and subject matter expertise in Confluence software solutions. He is responsible for managing client relationships, leading support calls, and ensuring client satisfaction. His role includes educating clients on best practices and managing the deployment of custom work tailored to client needs.