Angela Myers
About Angela Myers
Angela Myers is a Program Supervisor at ConnectiveRx, where she fosters teamwork and collaboration while leading coaching sessions to enhance team performance. She has extensive experience in various roles, including Editing Team Lead and Writer at Her Track, and has worked in multiple capacities within the healthcare and staffing industries.
Work at ConnectiveRx
Angela Myers currently serves as a Program Supervisor at ConnectiveRx, a position she has held since 2021. In this role, she fosters a positive work environment and promotes teamwork among staff. She conducts individual and team coaching sessions aimed at enhancing the skills of representatives, particularly in first call resolution and managing escalated customer issues. Myers also acts as a liaison between staff and management, ensuring effective communication of workflow results and solutions. Her responsibilities include analyzing constituent data to identify trends, which aids in improving product and service delivery.
Previous Experience
Before her current role, Angela Myers worked as a Case Manager at ConnectiveRx from 2018 to 2021. She also has experience as a Staffing Manager at JFC Staffing Companies from 2014 to 2015 and as a Benefit Verification Specialist at Careform from 2017 to 2018. Additionally, she worked as a Sales Associate at Bentley Homes from 2015 to 2016. This diverse background contributes to her expertise in managing teams and enhancing customer service.
Education and Expertise
Angela Myers earned her Bachelor's degree from Juniata College, where she studied from 2010 to 2014. Her educational background, combined with her extensive experience in various roles, equips her with the skills necessary for her current position. She focuses on developing partnerships with internal and external departments to ensure customer satisfaction, demonstrating her commitment to effective communication and collaboration.
Coaching and Development
In her role at ConnectiveRx, Angela Myers emphasizes the importance of professional development. She writes performance reviews for her team members, providing timely feedback that supports their growth. Her coaching sessions are designed to enhance the capabilities of her team, ensuring they are well-equipped to address customer needs and improve service delivery.
Leadership and Team Collaboration
Angela Myers leads a team at ConnectiveRx, focusing on building strong collaborative relationships with both internal business partners and external constituents. Her leadership style promotes a team atmosphere that values open communication and cooperation, contributing to the overall success of the organization.