Christina M.
About Christina M.
Christina M. is a Customer Care Supervisor at ConnectiveRx, where she has worked since 2021. She has extensive experience in customer service and quality assurance, having held various roles at Horizon Blue Cross Blue Shield of New Jersey and ConnectiveRx over the past several years.
Current Role as Customer Care Supervisor
Christina M. currently serves as a Customer Care Supervisor at ConnectiveRx, a position she has held since 2021. In this role, she oversees customer service operations, ensuring that client needs are met effectively. Her experience in customer care allows her to implement strategies that enhance service quality and improve customer satisfaction.
Previous Experience at ConnectiveRx
Prior to her current role, Christina worked at ConnectiveRx in various capacities. She was a Quality Assurance Analyst from 2018 to 2019, where she focused on maintaining service quality standards. Following this, she served as a Quality Assurance Supervisor from 2019 to 2021, managing quality assurance processes and leading teams to ensure compliance with company standards.
Experience at Horizon Blue Cross Blue Shield of New Jersey
Christina M. has extensive experience at Horizon Blue Cross Blue Shield of New Jersey. She worked there for five years as a Call Center Representative from 2007 to 2012, followed by a three-year tenure as Team Lead from 2012 to 2015. She then transitioned to a Business Analyst role from 2015 to 2018, where she contributed to operational improvements and data analysis.
Education and Academic Background
Christina studied at Saint Peter's University, where she earned a Bachelor of Business Administration (BBA) in Health Care Administration/Management from 2011 to 2014. She continued her education at the same institution, achieving a Master of Business Administration (MBA) from 2014 to 2015. Her academic background supports her professional roles in health care and customer service management.