Heather Dixon
About Heather Dixon
Heather Dixon is a Sales Operations Analyst with over 15 years of experience in customer service and process analysis within the healthcare and legal sectors. She has held various roles, including positions at Aetna Life Insurance Company and ConnectiveRx, and holds a Bachelor's degree in Forensic Psychology from Tiffin University.
Current Role at ConnectiveRx
Heather Dixon serves as a Sales Operations Analyst at ConnectiveRx, a position she has held since 2021. In this role, she utilizes her extensive experience in customer service and process analysis to enhance operational efficiency. Her responsibilities include analyzing sales processes and supporting the sales team to improve overall performance.
Previous Experience in Healthcare and Legal Sectors
Heather has over 15 years of experience in customer service and process analysis, primarily within the healthcare and legal sectors. Prior to her current role, she worked at Aetna Life Insurance Company as a Senior Analyst for seven months in 2014. She also held positions at Coventry Health Care as a Service Operations Supervisor and Apria Healthcare as a Revenue Qualifications Supervisor.
Career Progression and Roles
Heather's career includes various roles that showcase her analytical skills and leadership capabilities. She worked as an Associate Project Manager at Aderant for five months in 2020, and as a Business Process Analyst at Thomson Reuters for three years from 2016 to 2019. Additionally, she served as an Enterprise Operations Analyst at Afinety, Inc. for one year from 2019 to 2020.
Educational Background
Heather studied at Tiffin University, where she earned a Bachelor's degree in Forensic Psychology. Her studies spanned from 1999 to 2000, providing her with a foundational understanding of psychological principles that may inform her analytical work in various sectors.