Jill Backus
About Jill Backus
Jill Backus serves as the Information Technology Quality Assurance Manager at ConnectiveRx, where she has worked since 2020. With a background in quality assurance and training, she manages a team of 18 to 20 employees and focuses on improving processes and automation.
Work at ConnectiveRx
Jill Backus has been employed at ConnectiveRx since 2018, initially serving as an Information Technology Quality Assurance Analyst. In 2020, she advanced to the role of Information Technology Quality Assurance Manager. In her current position, she manages a team of 18 to 20 employees, which includes both full-time staff and onshore contractors. Her responsibilities include preparing and presenting demos of new features and products for cross-platform training, as well as creating and planning the roadmap for the automation team to track progress throughout the year.
Education and Expertise
Jill Backus studied at Southern New Hampshire University. Her educational background supports her expertise in information technology and quality assurance. She has developed skills in training documentation and video creation, which have contributed to improving the training process within her organization. Additionally, she conducts Root Cause Analysis for Sev1 and Sev2 tickets in production, demonstrating her analytical skills in quality assurance.
Background
Jill Backus has over six years of experience in the field of information technology quality assurance. Her career at ConnectiveRx has allowed her to build a strong foundation in managing teams and improving operational processes. She has been involved in various aspects of quality assurance, including preparing training materials and managing the automation team's progress.
Achievements
During her tenure at ConnectiveRx, Jill Backus has made significant contributions to the quality assurance department. She has improved the training process by creating and updating training documentation and videos. Her role in conducting interviews for Statement of Work (SOW) and Full-Time Equivalent (FTE) positions highlights her involvement in team development and recruitment.