Joel Leslie
About Joel Leslie
Joel Leslie is a Client Account Manager at ConnectiveRx, with a background in healthcare and customer service management. He has held various roles at Accredo - An Express Scripts Company and has a strong educational foundation in business.
Current Role at ConnectiveRx
Joel Leslie serves as a Client Account Manager at ConnectiveRx, a position he has held since 2019. In this role, he is responsible for managing client accounts and ensuring customer satisfaction. His work is based in Pittsburgh, Pennsylvania, where he has contributed to the company's client management strategies.
Previous Experience at Accredo
Prior to his current role, Joel Leslie worked at Accredo - An Express Scripts Company for a total of 12 years in various capacities. He began as a Senior Patient Care Advocate from 2008 to 2013, then transitioned to National Call Center Supervisor from 2013 to 2019, and briefly served as a Sr. Contact Center Supervisor in 2018. His experience at Accredo focused on patient care and call center operations.
Educational Background
Joel Leslie studied at Slippery Rock University of Pennsylvania, where he earned a Bachelor of Science (BS) degree from 2003 to 2006. He also attended ICM School of Business, achieving an Associate's degree from 1997 to 1999. His educational background has provided him with a foundation for his career in client management and customer service.
Leadership and Achievements
In 2018, Joel Leslie was selected from six candidates to attend a leadership development program, highlighting his potential for leadership roles. He was also promoted to Director of Development and Recognition for the employee committee in April 2018. Additionally, he implemented strategies that resulted in a reduction of $14,000 per year in wasted time for the call center in January 2017.
Professional Development
Joel Leslie received a management certificate from Express Scripts in 2015, which reflects his commitment to professional growth. He has also served as a sales and marketing consultant at the National Immune Deficiency Foundation Conference in Washington, DC, showcasing his ability to engage in industry-related activities.