Laura Pfeiffer
About Laura Pfeiffer
Laura Pfeiffer serves as the Senior Associated Team Lead for Customer Care at ConnectiveRx, where she has worked since 2019. With a diverse background in administrative and customer service roles across various companies, she demonstrates strong leadership, organizational, and communication skills.
Work at ConnectiveRx
Laura Pfeiffer has been employed at ConnectiveRx as a Senior Associated Team Lead in Customer Care since 2019. In this role, she is responsible for overseeing customer service operations and ensuring high-quality support for clients. Her position is based in Fairfield, NJ, where she has contributed to the company's commitment to enhancing customer experiences for five years.
Previous Employment History
Prior to her current role, Laura Pfeiffer held several positions across various organizations. She worked at First Environment as an Administrative Assistant to the Marketing Manager in 2007 and at Office Team as a Field Office Assistant in 2016. Laura also served as a Customer Service Representative at AloricaDR from 2012 to 2018, and as an Administrative Coordinator at Mars from 2005 to 2006. Her extensive experience includes roles at NPS Pharmaceuticals, AT&T, Barnes & Noble College Booksellers, and Verizon Wireless.
Education and Expertise
Laura Pfeiffer has developed a strong skill set throughout her career, particularly in customer service, administrative support, and process optimization. She has demonstrated analytical skills by interpreting and translating technical documents into logical process flows. Additionally, her experience includes creating articles for newsletters, showcasing her communication abilities and engagement with audiences.
Leadership and Mentorship
In her various roles, Laura Pfeiffer has exhibited leadership and mentorship capabilities. She developed two clerks to work with minimal supervision, indicating her ability to guide and support team members. Laura has also organized team-building events, which highlight her focus on fostering team cohesion and enhancing workplace relationships.
Contributions to Operational Efficiency
Laura Pfeiffer has actively participated in quality improvement process teams, contributing to the enhancement of operational efficiency in her workplaces. She has developed and designed initial process flows as a first-level manager, showcasing her expertise in streamlining operations and improving organizational frameworks.