Magan Floyd
About Magan Floyd
Magan Floyd is a Customer Support Specialist currently employed at ConnectiveRx, where she has worked since 2019. She has extensive experience in customer service roles across various industries, including healthcare and banking.
Current Role at ConnectiveRx
Magan Floyd serves as a Customer Support Specialist at ConnectiveRx, a position she has held since 2019. In this role, she interacts directly with patients, physicians, and pharmacies to facilitate access to care through clients' copay assistance programs. Her responsibilities include enabling access to prescription medications via patient concierge health care services. She is based in Fairfield, New Jersey, and has contributed to the organization for over five years.
Previous Experience at ClickPay
Prior to her current role, Magan Floyd worked at ClickPay as a Customer Service Representative from 2018 to 2019. During her seven-month tenure in Hackensack, NJ, she focused on providing customer support and service, enhancing her skills in client interaction and problem resolution.
Background in Customer Support
Magan Floyd has extensive experience in customer support roles across various companies. She worked at Altice USA in two capacities: as Technical Support from 2017 to 2018 and as Customer Support from 2015 to 2017. Additionally, she held customer service positions at Party Rental Ltd and Bed Bath & Beyond, further developing her expertise in client relations and service delivery.
Educational Qualifications
Magan Floyd studied Business Administration and Management at American InterContinental University, where she earned an Associate of Arts degree from 2011 to 2013. She later attended DeVry University, obtaining a Bachelor of Science in Small Business Management & Entrepreneurship from 2017 to 2019. Her educational background supports her career in customer service and management.
Early Career at Chase
Magan Floyd began her professional career at Chase, where she worked as a Bank Teller from 2009 to 2011. This two-year experience provided her with foundational skills in customer service and financial transactions, contributing to her overall career development.