Melanie Hayes
About Melanie Hayes
Melanie Hayes is an Operations Supervisor at ConnectiveRx, where she has worked since 2022. She has extensive experience in various roles within the company and has a background in healthcare and team management.
Current Role as Operations Supervisor
Melanie Hayes currently serves as an Operations Supervisor at ConnectiveRx, a position she has held since 2022. In this role, she supervises the launch of new client medication programs, ensuring seamless integration and access to care for patients. Her responsibilities include managing team workloads and attendance, which contributes to optimal performance and service delivery within the organization.
Previous Experience at ConnectiveRx
Melanie Hayes has held multiple positions at ConnectiveRx. She worked as a Quality Assurance Analyst for three months in 2021, a Benefit Verification Specialist for four months in 2018, and a Case Manager (Concierge) for five months in 2019. Additionally, she served as a Quality Assurance Specialist from 2019 to 2022. Throughout her tenure, she utilized strong analytical skills to solve problems and build effective teams.
Career Background
Prior to her current role, Melanie Hayes accumulated diverse experience in various industries. She worked as a Grand Circuit Race Horse Caretaker from 1986 to 1994, and as a Residential Manager at AIM Services Inc from 2005 to 2009. She also held positions as a Customer Service Representative at Xpressbet and as a Dietary Assistant at West Allegheny Hospital. Her varied background has contributed to her strong management and analytical skills.
Education and Certifications
Melanie Hayes completed her high school education at West Allegheny High School from 1978 to 1981. She furthered her education at the Community College of Allegheny County, where she studied Medical/Clinical Assistant and achieved certification from 1981 to 1982. This educational background has provided her with foundational knowledge applicable to her roles in healthcare and operations.
Employee Engagement and Training
In her roles, Melanie Hayes has played a key role in fostering an environment of active employee engagement. She emphasizes daily feedback and coaching to enhance team performance. Additionally, she is responsible for training employees to improve their skills and service delivery in patient concierge healthcare services, contributing to the overall effectiveness of the organization.