Monica Donato
About Monica Donato
Monica Donato is a Contact Center Supervisor at ConnectiveRx, where she has worked since 2019 in Whippany, New Jersey. She has extensive experience in the healthcare industry, having held various roles including Technical Trainer and Call Center Supervisor at organizations such as Horizon Blue Cross Blue Shield of New Jersey and MJHS.
Work at ConnectiveRx
Monica Donato has been serving as a Contact Center Supervisor at ConnectiveRx since 2019. In this role, she oversees the operations of the contact center, ensuring efficient service delivery and customer satisfaction. Her tenure at ConnectiveRx spans five years, during which she has contributed to the organization's commitment to providing quality healthcare solutions. The company is located in Whippany, New Jersey, where Donato applies her extensive experience in customer service and team management.
Previous Experience in Customer Service
Before joining ConnectiveRx, Monica Donato held several positions that contributed to her expertise in customer service and training. She worked at Horizon Blue Cross Blue Shield of New Jersey in various roles, including Customer Service Representative from 2002 to 2007, HIPAA Appeals Team Leader from 2010 to 2014, and Technical Trainer from 2007 to 2010. Additionally, she served as Call Center Supervisor at MJHS for one year from 2017 to 2018 and as a Technical Trainer and Document Developer at Affinity Health Plan from 2014 to 2015.
Education and Expertise
Monica Donato studied at Brookdale Community College, where she achieved her Registered Nursing/Registered Nurse qualification. This educational background supports her understanding of healthcare processes and enhances her ability to lead teams in the healthcare sector. Her expertise in training and supervision is evident from her various roles in different organizations, where she has developed skills in managing teams and improving service delivery.
Career Progression
Monica Donato's career reflects a steady progression in the healthcare and customer service sectors. Starting as a Customer Service Representative at Horizon Blue Cross Blue Shield of New Jersey, she advanced to roles with increasing responsibility, including Technical Trainer and Supervisor positions. Her experience spans over two decades, showcasing her adaptability and commitment to professional growth within the industry.