Tom Christian
About Tom Christian
Tom Christian serves as the Manager of Training Customer Care at ConnectiveRx, where he has worked since 2020. He has extensive experience in training and customer service roles across various companies, including CIE Tours International and TMP Direct.
Current Role at ConnectiveRx
Tom Christian serves as the Manager of Training Customer Care at ConnectiveRx, a position he has held since 2020. In this role, he is responsible for overseeing training initiatives aimed at enhancing customer care operations. His focus is on developing effective training programs that align with the company's objectives and improve service quality.
Previous Experience in Training and Development
Before joining ConnectiveRx, Tom Christian worked at CIE Tours International as the Quality & Training Manager for seven months in 2019. He also held various positions at TMP Direct, including Training and Development Manager and Contact Center Manager from 2013 to 2017. His experience in these roles contributed to his expertise in training methodologies and customer service management.
Educational Background
Tom Christian has a strong educational foundation in business and education. He earned a Bachelor of Science in Business Administration from Centenary University, completing his studies from 2014 to 2017. Additionally, he obtained a Master of Education from Rutgers University, where he maintained a 4.0 GPA during his first semester while managing work commitments. He also holds an Associate of Science in Computer Network Administration from Keiser College.
Career History in Customer Service
Tom Christian has extensive experience in customer service roles. He worked as a Customer Support Manager at LiveProcess from 2008 to 2013 and as a Consumer Escalations Account Manager at Stafford Communications from 2006 to 2008. His background in these positions has equipped him with skills in managing customer interactions and resolving escalations effectively.
Skills and Strengths
Tom Christian possesses a strong ability to integrate into various company cultures, which enhances his effectiveness in cross-functional team collaborations. His experience in training and development, combined with his customer service background, allows him to contribute positively to team dynamics and organizational goals.