Steffon Ferguson Bs, Cmis, Pmp
About Steffon Ferguson Bs, Cmis, Pmp
Steffon Ferguson is a Service Delivery Manager at Connectria Hosting, where he has worked since 2019. He has over ten years of experience in IT project management and holds multiple certifications, including AWS and Microsoft Azure Fundamentals.
Current Role as Service Delivery Manager
Steffon Ferguson serves as a Service Delivery Manager at Connectria Hosting, a position he has held since 2019. In this role, he focuses on ensuring seamless service delivery and customer satisfaction. He leverages his extensive experience in IT project management to enhance operational efficiency. Steffon acts as a liaison between customers, sales, and engineering teams, facilitating effective communication and collaboration. His responsibilities include developing support documentation and runbooks to support customer migrations.
Previous Experience at Connectria Hosting
Steffon Ferguson has a substantial history with Connectria Hosting, having worked in various roles since 2012. He began as a Technical Support Analyst from 2012 to 2014, where he provided technical assistance and support to clients. Following this, he served as a Technical Account Manager from 2014 to 2019, where he managed client relationships and ensured service quality. His cumulative experience at Connectria spans over seven years, contributing to his expertise in service delivery.
Educational Background
Steffon Ferguson completed his high school education at Wayne High School, graduating with a diploma in 2005. He then pursued higher education at Sinclair Community College, studying various subjects including Sociology and Algebra from 2006 to 2008. He transferred to Southern Illinois University Edwardsville, where he focused on Information Technology and earned a CMIS degree from 2008 to 2012. This educational foundation supports his career in IT and service management.
Certifications and Skills
Steffon Ferguson holds certifications in AWS and Microsoft Azure Fundamentals, which demonstrate his proficiency in cloud computing technologies. His skills extend to planning, executing, and finalizing IT projects across diverse industries. He is adept at continuous process improvement and has a proven track record of initiating positive changes that enhance business opportunities. His expertise includes developing support documentation to facilitate customer migrations.
Early Career Experience
Before his tenure at Connectria Hosting, Steffon Ferguson worked as a Shift Supervisor at Tim Hortons from 2006 to 2008. In this role, he managed daily operations and supervised staff, gaining valuable experience in team leadership and customer service. This early career experience contributed to his overall professional development and prepared him for future roles in the IT sector.