Hyness D.
About Hyness D.
Hyness D. serves as the Associate Director of Operations at Connext, where he applies his expertise in business process improvement and performance management. With a background in nursing and extensive experience in the outsourcing industry, he has successfully transitioned from healthcare to business operations.
Current Role at Connext
Hyness D. serves as the Associate Director of Operations at Connext, a position held since 2022. In this role, he oversees various operational functions, ensuring efficiency and effectiveness in service delivery. His responsibilities include managing teams and implementing strategies that enhance operational performance. Hyness works in a hybrid setting in the Philippines, balancing remote and on-site tasks to meet organizational goals.
Previous Experience at Connext
Prior to his current role, Hyness D. worked at Connext as a Senior Service Delivery Manager from 2020 to 2022. During his two years in this position, he focused on improving service delivery processes and enhancing client satisfaction. His experience in this role contributed to his understanding of operational dynamics within the outsourcing and offshoring industry.
Background in Operations Management
Hyness D. has extensive experience in operations management, having worked as an Operations Manager at STARTEK Philippines from 2013 to 2020. Over the course of seven years, he developed skills in performance management and business process improvement. This experience laid the foundation for his transition into higher management roles within the industry.
Education and Expertise
Hyness D. holds a Bachelor of Science in Nursing from Our Lady of Fatima University, where he studied from 2005 to 2009. His educational background in healthcare provided a unique perspective that he applied in his subsequent career in business operations. He possesses expertise in customer satisfaction, training, and performance management, which are critical in the outsourcing and offshoring sectors.
Career Transition from Healthcare to Business Operations
Hyness D. successfully transitioned from a healthcare educational background to a career in business operations and management. This shift allowed him to leverage his skills in customer service and training to enhance client relations in the outsourcing industry. His ability to adapt and apply his knowledge from healthcare to business operations is a key aspect of his professional journey.