Imee Marie Manahon
About Imee Marie Manahon
Imee Marie Manahon is a Tier 2 Technical Support professional currently employed at Teleperformance in Manila, Philippines, with a diverse background in customer service and technical support spanning over a decade. She holds a BSEd degree in English/Language Arts Teacher Education and has developed a range of skills including guitar playing, dance, and singing.
Work at Teleperformance
Imee Marie Manahon has been employed at Teleperformance since 2020, where she serves as Advanced Technical Support. In this role, she has accumulated four years of experience in providing technical assistance and support to clients in Manila, National Capital Region, Philippines. Her responsibilities include troubleshooting technical issues and ensuring customer satisfaction through effective communication and problem-solving skills.
Experience in Customer Service
Imee has a strong background in customer service, having worked in various roles across multiple companies in the outsourcing and offshoring industry. Prior to her current position, she worked at HGS - Hinduja Global Solutions as a Customer Service Representative from 2014 to 2020. Additionally, she held positions at Concentrix as Technical Support and at Qube as Sales and Customer Service Representative, further enhancing her expertise in customer relations.
Education and Expertise
Imee holds a Bachelor of Secondary Education (BSEd) degree with a focus on English/Language Arts Teacher Education from Metro Manila College, which she attended from 2002 to 2006. This educational background provides her with a strong foundation in communication and teaching methodologies, which she applies in her professional roles.
Current Role at Connext
Since 2023, Imee has been working at Connext as a Tier 2 Technical Support representative. In this role, she utilizes her technical skills and customer service experience to assist clients with their inquiries and technical issues, contributing to the overall efficiency of the support team.
Additional Professional Experience
Imee has held various positions throughout her career, including working as a Cashier at Mercury Drug Corporation from 2008 to 2012 and at BRASAS GRILL, LLC for a brief period in 2013. She has also been a Financial Advisor at Pru Life UK since 2022, demonstrating her versatility and ability to adapt to different roles within the workforce.