Ron Rhodes
About Ron Rhodes
Ron Rhodes serves as the Executive Vice President and General Manager at Connext Global Solutions, where he has worked since 2018. With extensive experience in customer care, operations, and management across various companies, he is skilled in creating multi-channel synergy and has authored a handbook on call center management.
Work at Connext Global Solutions
Ron Rhodes has served as the Executive Vice President & General Manager at Connext Global Solutions since 2018. In this role, he oversees operations and strategic initiatives, focusing on enhancing customer engagement and team well-being. His leadership contributes to the company's growth and operational efficiency in the Philippines.
Previous Experience in Business Management
Prior to his current position, Ron Rhodes held various leadership roles across multiple organizations. He worked at Moore Business Systems (PNG) Limited as VP/GM from 1997 to 2000. He also served as Area Director of Customer Care at Comcast from 2003 to 2006 and as Site Operations Director at Stream Global Services from 2008 to 2011. His experience spans over two decades in managing operations and customer service.
Expertise in Operational Efficiency
Ron Rhodes is adept at creating multi-channel synergy by coordinating back office teams with direct sales, digital marketing, and broadcast media. He has implemented numerous operational start-ups, consolidations, tool enhancements, and system migrations. His expertise is complemented by his training in Lean Six Sigma methodology, which he has also taught to others.
Leadership and Team Management
Throughout his career, Ron Rhodes has led organizations with over 3,000 full-time employees globally. He has held Profit and Loss responsibility exceeding $100 million in both large corporations and pre-IPO companies. His leadership style emphasizes customer engagement and investing in the achievements of his team members.
Published Author in Call Center Management
In 2000, Ron Rhodes authored a published handbook titled 'Fundamentals of Call Center Management.' This work reflects his extensive knowledge and experience in the call center industry, providing insights into effective management practices.