Vanessa Mangulabnan
About Vanessa Mangulabnan
Vanessa Mangulabnan serves as the Director of Operations at Connext Global Solutions, where she has worked since 2021. She focuses on enhancing client satisfaction and managing quality assurance initiatives, drawing on her extensive experience in customer service and operations management.
Work at Connext Global Solutions
Vanessa Mangulabnan has served as the Director of Operations at Connext Global Solutions since 2021. In this role, she leads initiatives aimed at optimizing client satisfaction through consistent service delivery. Her responsibilities include developing and implementing operational strategies that leverage advanced technologies and defining user requirements. She also prepares detailed performance reports by analyzing data and identifying trends, contributing to the organization's strategic plans.
Previous Experience in Operations Management
Before joining Connext Global Solutions, Vanessa held several key positions in operations management. She worked at Cloudstaff as the Training & Professional Services Manager from 2018 to 2021, where she provided guidance and evaluation for team members and leaders. Prior to that, she was a Customer Solutions Manager at STARTEK from 2010 to 2018, managing customer service operations in Angeles City, Pampanga. Her career began at Sutherland Global Services as a Quality Assurance Specialist from 2006 to 2009.
Education and Expertise
Vanessa Mangulabnan earned her Bachelor of Arts degree in English from Holy Angel University, where she studied from 2000 to 2005. Her educational background has equipped her with strong communication skills, which she applies in her current role to facilitate meetings and support team success. Her expertise includes quality assurance initiatives, operational strategy development, and performance analysis.
Quality Assurance and Performance Management
In her various roles, Vanessa has managed quality assurance initiatives through system audits and analyses. She troubleshoots and resolves performance challenges and escalated issues, ensuring high standards in service delivery. Additionally, she coaches and counsels managers and team members, recognizing achievements and addressing disciplinary matters to foster a productive work environment.
Leadership and Team Development
Vanessa Mangulabnan plays a significant role in team development by facilitating meetings to understand staff needs and support their success. She provides guidance to team members and team leaders, ensuring that operational strategies align with organizational goals. Her leadership approach emphasizes recognition of achievements while also addressing areas for improvement.