Ahmed Hassan
About Ahmed Hassan
Ahmed Hassan is a Customer Support Representative specializing in Data Services, currently working at Constellation1 in Islamabad, Pakistan. He has extensive experience in customer support roles across various companies, with a strong focus on technical support and effective communication between customers and engineering teams.
Work at Constellation1
Ahmed Hassan currently serves as a Customer Support Representative (Data Services) at Constellation1, a position he has held since 2023. His role involves direct interaction with customers, addressing their inquiries and providing support related to data services. He operates on-site in Islāmābād, Pakistan, contributing to the company's commitment to delivering high-quality customer service.
Previous Experience in Customer Support
Ahmed has extensive experience in customer support, having worked in various roles across multiple companies. He was a Customer Support Associate at PackageX from 2019 to 2021 and later served as a Customer Support Specialist at the same company from 2021 to 2022. His previous roles also include positions at Rockville Technologies, Catkin Engineering Sales and Services, and Elixir Technologies, where he developed skills in troubleshooting and customer interaction.
Education and Expertise
Ahmed Hassan holds a Bachelor’s Degree in Computer Science from Bahria University, which he completed from 2011 to 2015. He also attended Bahria College, where he studied Pre-Engineering and achieved his High School diploma from 2000 to 2011. His educational background supports his expertise in hardware and software troubleshooting, as well as his ability to bridge the gap between customers and engineering teams.
Technical Support and SaaS Experience
Ahmed has a strong background in providing technical support, particularly for Software as a Service (SaaS) products. His experience includes roles such as Technical Support Engineer at Motive and Technical Support Analyst at Elixir Technologies. He excels in translating customer requirements to engineering teams, ensuring that customer needs are effectively communicated for product development.
Skills in Documentation and Quality Assurance
Ahmed possesses a holistic skill set that includes both technical and non-technical documentation, quality assurance, and branding. His ability to create comprehensive documentation and ensure quality in service delivery enhances the customer experience. He has experience in inbound and outbound project delivery, which further complements his customer support capabilities.