Gabriel Andrade
About Gabriel Andrade
Gabriel Andrade is a Key Account Manager with over seven years of experience in the banking services sector. He has held various roles at Itaú BBA and SulAmérica, and currently focuses on enhancing customer experiences at Conta Simples.
Work at Conta Simples
Gabriel Andrade currently serves as a Key Account Manager at Conta Simples, a position he has held since 2021. In this role, he focuses on managing key client relationships and enhancing customer experiences. Gabriel has led projects aimed at transforming customer experience through Agile Methodology, targeting improvements in Customer Service, Bureaucracy, Communication, and Products. His customer-centric approach emphasizes understanding and addressing customer pain points to create positive experiences.
Previous Experience at Itaú BBA
Gabriel Andrade has extensive experience at Itaú BBA, where he worked in various capacities from 2013 to 2020. He served as an Analista Middle Office Cash Management (Ops) for six years, contributing to operational efficiency. He also held the position of Officer Cash Management (Sales) for two months in 2020. Additionally, he was a Team Member in the Agile Cell (CX) for six months, focusing on customer experience initiatives.
Experience at SulAmérica
Prior to his tenure at Itaú BBA, Gabriel Andrade worked at SulAmérica as an Estagiário in Implantação de Contratos PME from 2011 to 2012. This role provided him with foundational experience in contract implementation, contributing to his understanding of the banking and insurance sectors.
Education and Expertise
Gabriel Andrade holds a Master of Business Administration (MBA) in Gestão Estratégica e Econômica de Negócios from Fundação Getulio Vargas, which he completed from 2019 to 2020. He also earned a Bachelor's degree in Administração de Empresas from Universidade Presbiteriana Mackenzie, studying from 2010 to 2014. Additionally, he studied General English at Adelphi University in 2010. His educational background supports his expertise in strategic business management and customer experience.
Background and Skills
Gabriel Andrade has over seven years of experience in the banking services sector, working with medium to large local and multinational companies. His professional background encompasses Operations, Customer Experience, and Sales teams. He possesses a strong customer-centric approach, focusing on understanding and addressing customer pain points to enhance service delivery.