Melissa Oliveira
About Melissa Oliveira
Melissa Oliveira is a customer support leader based in São Paulo, Brazil, currently serving as Líder De Suporte at Conta Simples since 2021. She has a background in customer service, having held positions at Omie, Pitzi, and Kzas, and holds a degree in Comunicação social - Publicidade e Propaganda from Universidade Paulista.
Work at Conta Simples
Melissa Oliveira has been serving as Líder de Suporte at Conta Simples since 2021. In this role, she leads the customer support team, focusing on enhancing customer satisfaction and improving service delivery. Her leadership contributes to the overall efficiency and effectiveness of the support operations within the company, which is based in São Paulo, Brazil.
Previous Experience in Customer Support
Prior to her current position, Melissa worked at Omie as Analista de Sucesso do Cliente from 2019 to 2020. She also held a role at Pitzi as Customer Experience from 2018 to 2019. Additionally, she was employed at Kzas as Analista de atendimento ao cliente for 11 months in 2020. These roles provided her with extensive experience in customer service and support.
Education and Expertise
Melissa Oliveira studied at Universidade Paulista, where she pursued a degree in Comunicação Social - Publicidade e Propaganda. She completed her studies from 2018 to 2021, gaining knowledge and skills that complement her professional focus on customer service and support.
Background in Customer Service
Melissa has a professional journey centered on helping people, driven by a passion for customer service. Her various roles in customer support have equipped her with the skills necessary to address customer needs effectively and to lead teams in delivering high-quality service.