Rocco Stramaglia
About Rocco Stramaglia
Rocco Stramaglia is a Technical Support Analyst currently employed as a Service Delivery Analyst at Netrix, LLC in Reading, Pennsylvania, where he has worked since 2021.
Work at Netrix, LLC
Rocco Stramaglia has been employed at Netrix, LLC since 2021. He holds the position of Service Delivery Analyst, where he is responsible for ensuring the effective delivery of technical support services. His role involves collaborating with clients to address their technical needs and providing solutions to enhance service delivery. Stramaglia's work contributes to maintaining high standards of customer satisfaction within the organization.
Technical Support Analyst Role
As a Technical Support Analyst, Rocco Stramaglia specializes in troubleshooting and resolving technical issues. His expertise includes diagnosing problems, providing timely solutions, and ensuring that clients receive the necessary support. This role requires strong analytical skills and the ability to communicate effectively with clients to understand their concerns and deliver appropriate assistance.
Location and Work Environment
Rocco Stramaglia is based in Reading, Pennsylvania, United States. His work environment at Netrix, LLC is focused on delivering high-quality technical support services to clients. The location provides a collaborative atmosphere that supports the needs of both employees and clients, facilitating effective communication and service delivery.
Professional Experience
Rocco Stramaglia has accumulated three years of experience in the field of technical support. His tenure at Netrix, LLC has allowed him to develop a comprehensive understanding of service delivery processes and client management. This experience has equipped him with the skills necessary to handle a variety of technical challenges and improve overall service efficiency.