Anaelle Serve
About Anaelle Serve
Anaelle Serve is a Lead Solution Expert for the Western European region in Customer Success at Contentsquare, where she has worked since 2020. She has a diverse background in marketing and customer success roles, with previous positions at Façonnable, Izicap, and Contentsquare.
Current Role at Contentsquare
Anaelle Serve currently holds the position of Lead Solution Expert WEUR - Customer Success at Contentsquare. She has been in this role since 2020, contributing to the company's efforts in enhancing customer satisfaction and success in Ville de Paris, Île-de-France, France. Her responsibilities include providing expert solutions to clients and ensuring their needs are met effectively.
Previous Experience at Contentsquare
Prior to her current role, Anaelle Serve worked at Contentsquare in various capacities. She served as Lead Customer Onboarding Manager from 2018 to 2020, where she focused on onboarding new clients. Additionally, she was a Customer Success Associate from 2016 to 2018, and earlier, she worked as Chef de projet Web for six months in 2014. These roles contributed to her expertise in customer success and project management.
Education and Expertise
Anaelle Serve earned her Master of Business Administration (MBA) in E-business from MBA ESG, completing her studies from 2015 to 2016. She also holds a Master 1 ESPEME in Marketing with a specialization in Marketing, Communication, and Media from EDHEC Business School, which she completed from 2010 to 2014. Her educational background supports her expertise in customer success and marketing.
Early Career Experience
Anaelle Serve began her career with various roles that laid the foundation for her expertise. She worked as Conseillère vente at Façonnable for one month in 2011 and later held the position of Chargée de communication et développement Marketing at Izicap for four months in 2013. She also gained experience in project management as Chef de projet Web at Contentsquare in 2014.
Academic Background
Anaelle Serve completed her Baccalauréat Economique et Social at Lycée Simone Veil from 2007 to 2010. This foundational education provided her with essential skills that she later built upon in her higher education pursuits, leading to her advanced degrees in business and marketing.