Caroline Lair
About Caroline Lair
Caroline Lair serves as the Head of Digital-led Customer Success EMEA at Contentsquare, a position she has held since 2022. Her career includes various roles at Contentsquare and previous experience at PSA Peugeot Citroën and Kea & Partners.
Current Role at Contentsquare
Caroline Lair serves as the Head of Digital-led Customer Success EMEA at Contentsquare, a position she has held since 2022. In this role, she focuses on enhancing customer success through digital initiatives across the EMEA region. Her leadership is instrumental in driving customer engagement and satisfaction.
Previous Experience at Contentsquare
Before her current role, Caroline Lair held several positions at Contentsquare. She worked as the Head of Customer Success Operations from 2019 to 2022, where she managed operational strategies to improve customer outcomes. Prior to that, she served as the Lead Customer Success Manager from 2018 to 2019 and as an Account Manager from 2015 to 2017, contributing to customer relationship management and success.
Work Experience at PSA Peugeot Citroën
In 2014, Caroline Lair worked at PSA Peugeot Citroën as Chargée d'étude in the Direction Recherche et Innovation Avancée for four months in Shanghai City, China. This role involved research and innovation initiatives within the automotive sector.
Education and Academic Background
Caroline Lair has an extensive academic background. She studied at HEC Paris, where she earned a Master of Science (M.Sc.) in Management et Nouvelles Technologies from 2010 to 2015. She also attended Télécom Paris, achieving a Master 2 in Management et Nouvelles Technologies from 2014 to 2015. Additionally, she studied at the Chinese University of Hong Kong as an exchange student in 2011 and completed a preparatory class at Lycée Chateaubriand, Rennes from 2008 to 2010.
Consulting Experience at Kea & Partners
Caroline Lair worked as a Consultant at Kea & Partners in 2013 for nine months. Her role involved providing strategic consulting services, contributing to her expertise in customer success and management.