David Perrault
About David Perrault
David Perrault serves as the Vice President of Customer Support at Contentsquare, a position he has held since 2021. He has extensive experience in customer service and support, having worked in various leadership roles across multiple companies over the past two decades.
Work at Contentsquare
David Perrault has been serving as the Vice President of Customer Support at Contentsquare since 2021. In this role, he leads a global Customer Success organization that focuses on assisting customers with the deployment of complex hardware and software solutions. His leadership is integral to ensuring customer satisfaction and operational efficiency within the company.
Previous Experience in Customer Service
Before joining Contentsquare, David Perrault held several significant positions in customer service and support. He worked at SevOne as Senior Director of Worldwide Product Support and Customer Success from 2015 to 2021. Prior to that, he was the Director of Customer Service for EMEA & APJ at VCE from 2011 to 2015. His extensive experience includes managing customer service operations and developing strategies for customer success.
Education and Expertise
David Perrault studied Mathematics and Physics at Baccalauréat, achieving distinction from 1988 to 1993. He furthered his education at ESIEE (Ecole Supérieure d'Ingénieurs en Electronique et Electrotechnique), where he earned a Master of Science in Computer Sciences with distinction from 1993 to 1998. His educational background supports his expertise in managing both license and subscription-based business models.
Career Background
David Perrault's career spans multiple roles in customer support and technical services. He began as an Interactive Services Developer at Cable & Wireless in 2000. He later served as Developer Tools Technical Support Manager at Documentum from 2003 to 2005 and as Head of Customer Service at EMC from 2005 to 2011. His diverse background includes experience in outsourcing and offshoring customer service operations.
Communication Skills and Customer Relations
David Perrault possesses excellent communication skills, which are essential for his roles in customer support and success. He has a proven aptitude for engaging with both internal and external customers, facilitating effective communication and fostering strong relationships. His ability to manage customer expectations and deliver solutions is a key aspect of his professional profile.