Elspeth Fraser
About Elspeth Fraser
Elspeth Fraser is a Senior Solutions Expert at Contentsquare, where she develops customized enablement programs to address client needs. She has extensive experience in customer success roles, having previously worked at Attraqt and Rackspace, and holds a Bachelor of Arts degree from the University of Liverpool.
Work at Contentsquare
Elspeth Fraser serves as a Senior Solutions Expert at Contentsquare, a position she has held since 2022. In this role, she develops and delivers customized enablement programs tailored to meet specific client business needs and use cases. Her focus includes building strong relationships with key end-users to drive product adoption, ensuring that clients maximize the value of Contentsquare's offerings.
Previous Experience at Attraqt
Elspeth Fraser worked at Attraqt in various roles from 2017 to 2022. She began as a Customer Success Manager, where she spent four years in London, focusing on enhancing customer satisfaction and success. In 2021, she transitioned to the role of Customer Enablement Manager, where she continued to support clients until 2022. Her experience at Attraqt contributed to her expertise in customer success strategies.
Career Background in Technology
Prior to her current role, Elspeth Fraser gained valuable experience in the technology sector. She worked at Rackspace as a Service Delivery Manager from 2015 to 2017 and as an Online Sales Executive from 2014 to 2015. Additionally, she spent six months at Google as a Market Development Representative in 2017. These roles provided her with a solid foundation in customer engagement and service delivery.
Education and Expertise
Elspeth Fraser earned her Bachelor of Arts (BA) in Business Studies and French from the University of Liverpool, where she studied from 2010 to 2014. Her educational background also includes an Erasmus work placement at HEC Paris from 2012 to 2013. This combination of studies has equipped her with a diverse skill set applicable to her roles in customer success and solutions expertise.
Strengths and Skills
Elspeth Fraser utilizes her top Gallup Strengthfinder strengths, including Individualisation and Winning Others Over, to enhance customer success strategies. These strengths enable her to tailor her approach to meet the unique needs of clients, fostering strong relationships and driving product adoption effectively.