Florence R.
About Florence R.
Florence R. is a Strategic Customer Success Manager at Contentsquare, where she has worked since 2021. With a background in project management and customer success, she has held various roles in notable companies and possesses extensive experience in managing strategic accounts and enhancing customer data strategies.
Current Role at Contentsquare
Florence R. currently serves as a Strategic Customer Success Manager at Contentsquare, a position she has held since 2021 in Paris. In this role, she manages a portfolio of strategic accounts valued at over 2 million euros across various sectors, including Luxury, Retail, Travel, and Energy. Florence coordinates internal teams, including UX designers and data analysts, to enhance client satisfaction and drive product improvements. She also leads workshops aimed at improving customer data strategies, engaging with C-level executives to optimize their data organization.
Previous Experience at Contentsquare
Florence R. has a notable history with Contentsquare, having worked there in various capacities. She was a Customer Success Manager from 2018 to 2020 and then advanced to Senior Customer Success Manager from 2020 to 2021. Throughout her tenure, she contributed to the digital strategy and A/B testing roadmap for clients, ensuring effective product adoption. Her experience at Contentsquare has equipped her with a deep understanding of customer needs and product capabilities.
Experience at Elior
Florence R. began her career at Elior, where she worked as a Junior Project Manager and as a Product Manager Assistant in 2014. Her time at Elior lasted for five months in each role, both based in Paris. These positions provided her with foundational project management skills and insights into product management, which she later applied in her career.
Educational Background
Florence R. has a solid educational foundation in management and marketing. She studied at iaelyon School of Management, earning a Bachelor of Management Sciences from 2008 to 2010. She furthered her education at IAE LYON, obtaining a Master’s Degree in Marketing and Sales, completing both the first and final years between 2011 and 2014. Additionally, she participated in an exchange program at the University of Sydney Business School in 2013, enhancing her international perspective.
Additional Professional Experience
In addition to her roles at Contentsquare and Elior, Florence R. worked as a Senior Digital Project Manager at Relatia from 2015 to 2018, where she managed digital projects for three years in Paris. She also served as a Digital Marketing Assistant at We're All About Marketing - WAAM Pty Ltd in Sydney for four months in 2012. These experiences have contributed to her expertise in digital project management and customer success.