Frederic Millet
About Frederic Millet
Frederic Millet is a Director of Customer Success at Contentsquare in France, where he has worked since 2021. He has extensive experience in customer success and digital transformation, having held various roles at Microsoft and other companies over his career.
Work at Contentsquare
Frederic Millet serves as the Director of Customer Success for France at Contentsquare, a position he has held since 2021. In this role, he oversees the success and revenue generation of 230 Enterprise Accounts across France and Switzerland. He manages a team comprising 4 leads and 17 Customer Success Managers, focusing on enhancing customer satisfaction and driving business growth. His responsibilities include implementing strategies that align with the company's objectives and ensuring that clients derive maximum value from Contentsquare's offerings.
Experience at Microsoft
Frederic Millet has extensive experience at Microsoft, where he held various roles from 2007 to 2019. His positions included Customer Success Manager for Office 365, Senior Product Marketing Manager for Office and Office 365, and Global Sales Executive for Cloud Services. He also worked in sales and marketing roles focused on Unified Communications and Cloud Services. His tenure at Microsoft allowed him to develop expertise in customer success, product marketing, and sales strategies within the technology sector.
Education and Expertise
Frederic Millet studied at ESME, where he earned a Bachelor of Science (BS) and a Master of Science (M.S.) in Engineering, New Technologies, Internet, Voice Recognition, and Machine Learning. His educational background provides a strong foundation for his expertise in digital transformation and change management, particularly in the Customer Success domain. He leverages his academic knowledge to guide teams and implement complex technical projects effectively.
Background in Project Management
Frederic Millet has a background in project management, having worked in various capacities before joining Microsoft. He served as a Project Manager at SFR Business and Lagardère Active, where he managed projects in the telecommunications and media sectors. His early career also included roles at Broadvision, where he held positions such as Partners and Alliances Director and Senior Principal Consultant. This diverse experience has equipped him with skills in managing teams and fostering partnerships.
Achievements in Customer Success
Frederic Millet is recognized for his ability to transfer enthusiasm to teams and unite partners, which has led to the signing of strategic deals. His strong listening skills enable him to guide employees toward success and create value for organizations. He has a proven track record in implementing robust technical projects and building trustworthy relationships with IT executives, contributing to the overall success of the companies he has worked with.