Héloïse Cothenet
About Héloïse Cothenet
Héloïse Cothenet is a Lead Solution Expert at Contentsquare, with a background in customer success and account management across various sectors, including hospitality and e-commerce. She has extensive experience in the industry, having held multiple roles at notable companies such as AccorHotels and Elior.
Current Role at Contentsquare
Héloïse Cothenet currently serves as Lead Solution Expert at Contentsquare, a position she has held since 2024. In this role, she oversees a team of solution experts, focusing on customer success and ensuring effective implementation of digital analytics solutions. Her experience in this capacity builds on her previous role as Senior Solution Expert at the same company, where she worked from 2023 to 2024.
Previous Experience at Contentsquare
Before her current role, Héloïse Cothenet worked at Contentsquare as a Solution Expert in Customer Success from 2021 to 2023. During this time, she contributed to enhancing customer engagement and satisfaction through tailored solutions. Her tenure at Contentsquare reflects her commitment to leveraging data analytics to improve user experiences.
Career Background in Hospitality and Management
Héloïse Cothenet has a diverse background in hospitality and management. She worked at AccorHotels UK & Ireland in various roles, including Key Account Manager for Online Travel Agencies (OTAs) and Sales Business Analyst. Her experience also includes positions at Strand Palace Hotel and Sofitel Luxury Hotels and Resorts, where she developed her skills in customer service and operations management.
Educational Qualifications
Héloïse Cothenet holds a Master's degree from ESSEC Business School, where she studied MBA IMHI from 2014 to 2016. Prior to this, she completed her BTS in Hospitality Administration/Management at CFA trajectoire du lycée hôtelier de Saint-Quentin en Yvelines from 2010 to 2013. She also achieved her Bacclauréat ES with honors from Institut Saint Thomas de Villeneuve, Chaville, completing her studies there from 2000 to 2010.
International Experience
Héloïse Cothenet has gained international experience through her round-the-world trip while working with Gap Year from 2016 to 2017. This experience has contributed to her global perspective and understanding of diverse cultures, which is beneficial in her roles within the hospitality and digital analytics sectors.