Ifat Lavie Lev
About Ifat Lavie Lev
Ifat Lavie Lev is a Customer Success Operations Manager at Contentsquare, where she has worked since 2022. With over 20 years of experience in the tech industry, she has held various roles in project management and quality assurance, focusing on customer success and support.
Work at Contentsquare
Ifat Lavie Lev serves as the Customer Success Operations Manager at Contentsquare, a role she has held since 2022. In this position, she focuses on developing and executing implementation plans that drive key business initiatives, particularly in managing both new and existing customer relationships. She has also been the North America Customer Success Team Lead since 2019, where she works to build and transform customer success and support teams into effective global units. Her responsibilities include interfacing with customer support, R&D, products, and executive management within a fast-paced, competitive environment.
Education and Expertise
Ifat Lavie Lev earned a Bachelor of Applied Science (B.A.Sc.) in Computer Science from Tel Aviv College, which operates under the auspices of Tel Aviv University. Her studies spanned from 1998 to 2001. With over 20 years of experience in the tech industry, she has transitioned from quality assurance engineering and research and development to project management and customer-facing roles. This educational background and extensive experience contribute to her expertise in customer success operations.
Background
Ifat Lavie Lev has a diverse professional background, having worked in various roles across multiple organizations. She began her career at WorkplaceIQ as a Quality Assurance Engineer from 2002 to 2003, followed by a similar role at Verint from 2003 to 2004. She then advanced to become a Quality Assurance Team Lead at Verint from 2004 to 2008 and later served as a Project Manager for Verint in North America from 2008 to 2013. After her tenure at Verint, she worked at ClickTale as a Project Manager from 2013 to 2019, gaining significant international experience during her five years in the United States.
Achievements
Throughout her career, Ifat Lavie Lev has demonstrated a unique ability to inspire and motivate team members while being receptive to their ideas. She is responsible for setting up testing infrastructure for changes and improvements, collaborating with support teams and customer service executives globally. Her role involves conducting complex data analysis and translating results into actionable business insights and reports, which are critical for driving customer success initiatives.