Inês Esteves
About Inês Esteves
Inês Esteves is a Customer Success Manager at Contentsquare, where she has worked since 2021, focusing on empowering digital teams with data-driven insights. She has a background in account management and customer success, with experience at McCann Lisbon and Olapic by Social Native.
Work at Contentsquare
Inês Esteves has been serving as a Customer Success Manager at Contentsquare since 2021. Based in London, England, she plays a crucial role in empowering digital teams to make data-driven decisions efficiently. Inês is part of a dedicated team that supports over 1000 customers, helping them utilize UX data for business optimization. Her work focuses on enhancing customer satisfaction and ensuring that clients derive maximum value from Contentsquare's offerings.
Previous Experience in Customer Success
Before joining Contentsquare, Inês Esteves worked as a Customer Success Manager at Olapic by Social Native from 2019 to 2021 in London. In this role, she was responsible for managing client relationships and ensuring successful implementation of the company's solutions. Prior to that, she held the position of Account Manager at McCann Lisbon for nine months in 2017-2018, where she contributed to client projects and campaign management.
Background in Marketing and Communications
Inês Esteves began her career in marketing and communications at TAP Portugal in 2012, where she worked for two months in the Lisbon Area. This early experience provided her with foundational skills in brand marketing and communications, which she later applied in her roles in customer success and account management.
Education and Expertise
Inês Esteves specializes in leveraging behavioral data and artificial intelligence to enhance user experience and optimize customer journeys. Her expertise in these areas allows her to effectively support clients in making informed decisions that drive business success. This specialization is integral to her current role at Contentsquare, where data-driven insights are essential for client engagement.