Inês Mendes
About Inês Mendes
Inês Mendes is a Knowledge Manager at Contentsquare, specializing in e-learning content creation on technical subjects like Javascript and API errors. She holds a Bachelor's degree in Translation from the University of Lisbon and a Master's degree in Multilingual Technical Communication from Université de Paris.
Work at Contentsquare
Inês Mendes has served as a Knowledge Manager at Contentsquare since 2020. In this role, she creates e-learning content focused on technical topics, including Javascript and API errors. She coordinates the product roadmap and oversees the roll-out communication strategy. Additionally, Mendes manages the knowledge base using Confluence and implements improvements based on usage data. Her work contributes to enhancing the understanding of technical concepts within the organization.
Education and Expertise
Inês Mendes holds a Bachelor's degree in Translation from the University of Lisbon, which she completed from 2013 to 2016. She furthered her education by obtaining a Master's degree in Multilingual Technical Communication from Université de Paris, studying from 2018 to 2020. Her academic background supports her expertise in information architecture, multilingual and multicultural communication, plain language, and accessibility.
Previous Experience
Before joining Contentsquare, Inês Mendes worked as a Knowledge Manager at Thales from 2019 to 2020, where she further developed her skills in knowledge management. She also held a position as a Coordinator in the Volunteering Services Department at ACTION CONTRE LA FAIM for two months in 2017. Additionally, Mendes served as a Diplomatic Assistant at the Portuguese Permanent Representation to the European Union from 2017 to 2018.
Technical Writing and Documentation
Inês Mendes specializes in writing internal product documentation in English, focusing on topics such as APIs, integrations, and web performance monitoring. Her role involves creating clear and accessible content that aids in understanding complex technical subjects. This documentation is essential for supporting various teams within the organization and ensuring effective communication of technical information.
Interests and Focus Areas
Inês Mendes has a keen interest in several areas related to communication and information management. She focuses on information architecture, multilingual and multicultural communication, plain language, and accessibility. These interests guide her work and influence her approach to creating e-learning content and managing knowledge resources.