James Fearne
About James Fearne
James Fearne is a Senior Manager of Enterprise Customer Success at Contentsquare, where he has worked since 2023. He holds a Bachelor's degree in Sport and Fitness Administration/Management from Northumbria University, which he attended from 2012 to 2015.
Work at Contentsquare
James Fearne currently holds the position of Senior Manager, Enterprise Customer Success at Contentsquare, a role he has occupied since 2023. Prior to this, he served as Manager, Enterprise Customer Success for seven months and as Lead Customer Success Manager for two years. His tenure at Contentsquare began in 2018 when he joined as a Customer Success Manager, contributing to various customer engagement initiatives. Throughout his time at the company, he has focused on enhancing customer satisfaction and driving success for enterprise clients.
Education and Expertise
James Fearne studied at Northumbria University, where he earned a Bachelor's degree in Sport and Fitness Administration/Management from 2012 to 2015. This educational background provided him with foundational knowledge in management principles, which he has applied throughout his career in customer success roles. His expertise lies in managing enterprise customer relationships and optimizing customer experiences within the digital landscape.
Background
Before joining Contentsquare, James Fearne worked at Saga plc. as a Senior Web Optimization Analyst from 2016 to 2018. In this role, he focused on web analytics and optimization strategies to improve user engagement and conversion rates. His experience in web optimization laid the groundwork for his subsequent roles in customer success, where he utilized analytical skills to enhance client satisfaction and retention.
Career Progression
James Fearne has demonstrated a clear trajectory in his career within the customer success domain. He progressed from a Customer Success Manager to Lead Customer Success Manager at Contentsquare, where he managed a team and developed strategies to support enterprise clients. His role as Senior Manager, Enterprise Customer Success marks the latest step in his career, reflecting his commitment to driving customer success and fostering strong client relationships.