Jason M.
About Jason M.
Jason M. is a Senior Gainsight Administrator at Contentsquare, with extensive experience in customer success operations within the SAAS industry. He has held various roles at RiskIQ, including Customer Success Operations Lead and Gainsight Administrator, and has a Bachelor of Arts in Economics from Colorado State University.
Work at Contentsquare
Jason M. currently serves as a Senior Gainsight Administrator at Contentsquare, a role he has held since 2024. In this position, he focuses on enhancing customer success through effective management of the Gainsight platform. His responsibilities include optimizing customer engagement strategies and ensuring that clients receive comprehensive support throughout their journey.
Previous Experience at RiskIQ
Jason M. has extensive experience at RiskIQ, where he held multiple roles over several years. He started as a Customer Success Analyst from 2010 to 2014, followed by positions as Customer Success Onboarding Specialist in 2016, Customer Success Manager in 2015, and Customer Success Operations Lead from 2016 to 2020. His tenure at RiskIQ equipped him with a deep understanding of customer success operations within the SAAS industry.
Contract Roles and Other Positions
In addition to his work at RiskIQ, Jason M. has held various contract roles. He worked as a Gainsight Administrator at Bayforce for two months in 2023 and at Insight Global from 2021 to 2023. These positions allowed him to further develop his expertise in customer success operations and Gainsight management.
Education and Expertise
Jason M. graduated with a Bachelor of Arts in Economics from Colorado State University, where he studied from 2001 to 2004. He also completed his high school education at Smoky Hill High School, earning his diploma from 1996 to 2000. He is certified in Gainsight NXT, demonstrating his proficiency in the latest Gainsight platform and his commitment to professional development in customer success.
Skills in Customer Success Operations
Jason M. possesses a strong background in post-sales customer support, focusing on enhancing customer satisfaction and retention. His experience in customer success operations within the SAAS industry has equipped him with the skills necessary to effectively manage customer relationships and improve overall service delivery.