Jenna Lindberg
About Jenna Lindberg
Jenna Lindberg is the Director of Customer Success at Contentsquare, where she has implemented a customer success metrics framework and achieved high retention rates. She has extensive experience in customer success roles across various companies, including Mixpanel and Eventbrite, and has a strong background in public relations and international business.
Current Role at Contentsquare
Jenna Lindberg serves as the Director of Customer Success at Contentsquare, a position she has held since 2023. In this role, she focuses on enhancing customer relationships and ensuring successful outcomes for clients. Her leadership is instrumental in operationalizing a rigorous customer success metrics framework, fostering a data-driven team mindset. Jenna's efforts contribute to Contentsquare's commitment to maintaining high levels of customer satisfaction and retention.
Previous Experience at Contentsquare
Prior to her current role, Jenna Lindberg held several positions at Contentsquare. She worked as the Manager of Customer Success Northern Europe from 2020 to 2022, and as the Manager of Strategic Customer Success in 2023 for three months. During her tenure, she successfully launched a new standalone Nordics/BeNeLux region, where she hired and mentored new regional leadership and established support strategies for new markets. Jenna also achieved world-class gross retention for three consecutive years by prioritizing customer-centric approaches.
Experience at Mixpanel
Jenna Lindberg worked at Mixpanel from 2016 to 2020, where she held multiple roles including Senior Customer Success Manager and EMEA Team Lead for Account Management. During her time there, she was involved in the launch of the EMEA office and managed customer success initiatives. Her experience in building strong relationships with customer teams and executives was pivotal in driving customer engagement and satisfaction.
Educational Background
Jenna Lindberg has a diverse educational background. She studied at the University of South Carolina, where she earned a Bachelor of Arts in Journalism and Mass Communications with a major in Public Relations and minors in Spanish Language and International Business. Additionally, she studied International Business and Viticulture at Universidad Pública de Navarra for 11 months in 2008. Her studies in Spanish Language at Universidad Latinoamericana de Ciencia y Tecnología further enhanced her communication skills.
Early Career Experience
Jenna Lindberg began her career with internships and roles that provided foundational experience in customer relations and program management. She worked as a Public Relations Intern at Instituto Profesional AIEP in 2007 and held various positions at Intrax Cultural Exchange from 2009 to 2011, including Program Coordinator and Manager of Sales and Program Operations. These early roles contributed to her expertise in managing customer relationships and operational strategies.