Jesse Brown
About Jesse Brown
Jesse Brown is a Senior Technical Support Engineer at Contentsquare, with over 15 years of experience in specialized technical support. He has held various roles in companies such as PointRoll, Sizmek, and Viridity Energy, demonstrating a strong ability to communicate technical information to non-technical clients.
Work at Contentsquare
Jesse Brown has been employed at Contentsquare as a Senior Technical Support Engineer since 2018. In this role, he is responsible for providing specialized technical support to clients, ensuring their technical needs are met efficiently. His experience includes handling high-profile and sensitive clients, which requires a strong understanding of technical issues and the ability to communicate effectively.
Previous Experience in Technical Support
Before joining Contentsquare, Jesse Brown held several positions in technical support. He worked as a Technical Support Analyst at Viridity Energy, Inc from 2017 to 2018. Prior to that, he served as a Tier 2 Support Engineer at Sizmek from 2015 to 2017. His career also includes a significant tenure at PointRoll, where he worked in various roles, including Senior Technical Operations Support Engineer and Publisher Support Specialist, from 2006 to 2015.
Education and Expertise
Jesse Brown earned a Bachelor's Degree in Multimedia and Web Design from the Art Institute of Philadelphia, completing his studies from 2000 to 2004. His educational background supports his extensive experience in technical support, allowing him to effectively translate complex technical information for non-technical clients.
Background in Customer Service
Jesse Brown's career began in customer service, where he worked as a Senior Customer Service Associate at Movie Gallery from 2001 to 2005. He also held a position as a Customer Service Representative at TD from 2005 to 2006. This foundation in customer service has contributed to his ability to manage client relationships and address their technical needs effectively.