John Mc Gown
About John Mc Gown
John Mc Gown is a Customer Experience Senior Program Manager at Contentsquare, where he leads various initiatives to enhance customer engagement. He has a diverse background in project management and customer experience across multiple companies in France.
Current Role at Contentsquare
John Mc Gown serves as a Senior Program Manager in Customer Experience at Contentsquare since 2023. In this role, he leads various initiatives aimed at enhancing customer engagement and satisfaction. His responsibilities include overseeing the Voice of the Customer Programs, which encompass Net Promoter Score (NPS) assessments, surveys, reviews, and customer mapping. He also manages vendor relations and is instrumental in launching and scaling online community initiatives.
Previous Experience at Contentsquare
Prior to his current position, John Mc Gown held multiple roles at Contentsquare. He worked as a Program Manager from 2022 to 2023 and as a Digital & CRM Project Specialist from 2019 to 2020. Additionally, he served as a Program Specialist from 2020 to 2022. His tenure at Contentsquare has involved developing customer experience strategies and implementing loyalty programs that integrate architecture, gamification, and reward systems.
Experience at LOXAM and PredicSis
Before joining Contentsquare, John Mc Gown worked as a Software Project Manager at LOXAM from 2017 to 2018. He also gained experience as a Business Developer at PredicSis from 2015 to 2017. These roles contributed to his expertise in project management and customer relations, further enhancing his capabilities in his current position.
Educational Background
John Mc Gown has a diverse educational background. He studied at Lycée Jean Pierre Vernant, where he achieved the Option Internationale du Baccalaureat (OIB) in Economics and Social Science from 2011 to 2014. He obtained a Licence des Science de Gestion from IAE Lille in 2018 and pursued a Master's degree in Management at Fundação Dom Cabral in 2019. Additionally, he completed a Master's degree in Digital Marketing & Project Management at SKEMA Business School from 2018 to 2020.
Skills and Expertise
John Mc Gown possesses skills in customer experience management, project management, and digital marketing. He has expertise in developing customer loyalty programs and managing vendor relations. His experience includes overseeing sales programs that drive customer advocacy and growth, as well as implementing community engagement strategies to enhance customer interaction.