Jonathan Montes
About Jonathan Montes
Jonathan Montes is a Senior Solutions Consultant with extensive experience in digital customer experience and operational research. He is bilingual in English and Spanish, which enhances his effectiveness in diverse environments.
Work at Contentsquare
Jonathan Montes serves as a Senior Solutions Consultant at Contentsquare, a role he has held since 2022. He is based in Miami, Florida, and contributes to the company's focus on enhancing digital customer experiences. His background in data strategy and operational research supports his efforts in providing insights that drive business decisions.
Previous Experience in Telecommunications
Prior to his current position, Montes accumulated extensive experience in the telecommunications sector. He worked at TracFone Wireless for a total of six years, holding various roles including Manager of Operational Research & Digital Customer Experience and Research Analyst. His tenure at TracFone equipped him with skills in operational research and customer experience management.
Background in Digital Customer Experience
Montes has a strong background in digital customer experience, having worked as a Global Business Insights Manager at Glassbox from 2018 to 2021. His role involved analyzing customer data to improve digital interactions. He also served as a Senior Manager for Global Digital Experience at Tapestry, where he focused on enhancing the customer journey across multiple luxury brands.
Education and Expertise
Jonathan Montes is pursuing a Bachelor of Science Degree in Computer Information Systems at Miami Dade College. He also holds an Undergraduate Degree in Marketing and Publicity from Politécnico de la Costa Atlántica. His educational background complements his expertise in advanced mathematical concepts, statistical analysis, and forecasting methods, which he applies in his professional roles.
Skills in Data Strategy and Analysis
Montes possesses a strong skill set in data strategy and analysis. He has experience in utilizing business reporting and monitoring systems to track progress against objectives. His ability to conduct statistical and trend analysis enables him to draw valid conclusions that inform business strategies. His work history includes a position as a Senior Data Strategist at Wells Fargo, where he further honed these skills.