Jovia Lee
About Jovia Lee
Jovia Lee is a Technical Support Engineer APAC at Contentsquare, specializing in troubleshooting and project management in the MarTech and Analytics sectors. She has a background in customer support and solutions consulting, with previous roles at HubSpot and Relay42, and holds degrees in Chemistry and Biomedical Sciences.
Work at Contentsquare
Jovia Lee currently holds the position of Technical Support Engineer APAC at Contentsquare. She has been with the company since 2021, contributing her expertise in technical support and customer engagement. Her role involves assisting clients with technical issues, ensuring smooth implementation of Contentsquare's solutions, and enhancing customer satisfaction across the Asia-Pacific region.
Previous Experience in Customer Support
Before joining Contentsquare, Jovia Lee worked at HubSpot as a Senior Customer Support Specialist from 2018 to 2020 in Singapore. In this role, she focused on providing high-quality customer support and resolving client inquiries effectively. Following her tenure at HubSpot, she served as a Solutions Consultant at Relay42 from 2020 to 2021, where she further developed her skills in customer engagement and technical solutions.
Educational Background
Jovia Lee earned her Bachelor’s Degree in Chemistry and Biological Chemistry from Nanyang Technological University Singapore, where she studied from 2010 to 2014. Prior to that, she completed a Diploma in Biomedical Sciences (Medical Technology) at Singapore Polytechnic from 2007 to 2010. Her educational background provides a strong foundation for her technical roles in the healthcare and technology sectors.
Expertise in Customer Data Platforms
Jovia Lee specializes in implementing Customer Data Platforms (CDP) and managing customer journeys. Her expertise extends to troubleshooting and project management within the MarTech and Analytics sectors. She enjoys learning new technologies and building value-driven relationships with clients, which enhances her ability to deliver effective solutions in her current role.
Early Career Experience
Jovia Lee's early career includes an internship at Tan Tock Seng Hospital in 2008, where she gained practical experience in a healthcare setting. She also worked at Panasonic in Business Innovation & Research and Development from 2015 to 2018, where she contributed to various projects in Singapore. Additionally, she spent six months in 2018 at Changi General Hospital as an Executive at the Centre for Innovation.