Julian V.
About Julian V.
Julian V. is a Senior Strategic Customer Success Manager at Contentsquare, where he manages a portfolio of international key accounts and develops strategic relationships with C-level executives. He has extensive experience in customer success and trading, with a background in finance and management from prestigious institutions.
Current Role at Contentsquare
Julian V. serves as a Senior Strategic Customer Success Manager at Contentsquare, a position he has held since 2023. In this role, he is responsible for managing a portfolio of international key accounts, which generates an annual recurring revenue of €3.9 million. He develops strategic relationships with C-level executives, including CEOs, CMOs, and CDOs, and collaborates with product managers to align the platform's development with business needs. His work focuses on enhancing customer retention and optimizing performance.
Previous Experience at Contentsquare
Julian V. previously worked at Contentsquare as a Senior Customer Success Manager from 2022 to 2023 and as a Customer Success Manager from 2020 to 2022. During his tenure, he implemented conversion rate optimization strategies across various acquisition channels, including SEO, paid social, and paid search. He also achieved over €2.5 million in upsell and maintained a high net retention rate of over 115%.
Professional Background in Finance and Trading
Before his roles at Contentsquare, Julian V. gained experience in the finance sector. He worked as an Equity Sales Trader at Deutsche Bank in 2017 and as a Trading Assistant at Edmond de Rothschild in 2015. Additionally, he served as a Strategic Consultant in Asset Management at Alpha FMC from 2017 to 2018. These positions provided him with a strong foundation in financial markets and client management.
Educational Qualifications
Julian V. holds a Master's degree in Management from emlyon business school, where he studied from 2014 to 2017. He also earned a Bachelor's degree in Economics with a major in Finance from the University of Paris I: Panthéon-Sorbonne, completing his studies from 2011 to 2014. His educational background is complemented by a Baccalauréat in Economic & Social Sciences from Lycée Notre-Dame Saint-Sigisbert, which he completed from 2008 to 2011.
Key Achievements and Contributions
Julian V. has established significant partnerships, including a collaboration between Contentsquare Foundation and TOM France association. He has developed technology partnerships and integrations with companies such as Mirakl, Adobe, and Botify. His efforts in mentoring enterprise customer success managers have contributed to optimizing retention performance and enhancing e-commerce key performance indicators.