Julien B.
About Julien B.
Julien B. is an IT Support Engineer with a strong background in customer service and technical support, having worked at Apple in various roles from 2016 to 2021. He currently works at Contentsquare in Paris and holds a Bachelor of Arts from McGill University, utilizing his communication skills and multilingual proficiency to enhance team collaboration and customer relations.
Current Role at Contentsquare
Julien B. has been working as an IT Support Engineer at Contentsquare since 2021. In this role, he focuses on providing technical support and solutions to enhance the user experience. His responsibilities include troubleshooting issues, managing IT systems, and ensuring efficient operations within the organization. Julien's experience in customer service and technical support contributes to his effectiveness in this position.
Previous Experience at Apple
Julien B. has extensive experience at Apple, where he held multiple roles from 2016 to 2021. He served as a Product Specialist from 2016 to 2018 in the Greater New York City Area, followed by a position as a Genius from 2019 to 2021 in the New York City Metropolitan Area. Additionally, he worked as an AppleCare Advisor for three months in 2020 in Chicago, Illinois, and as a Technical Expert from 2018 to 2019. His various roles at Apple provided him with a strong foundation in customer service and technical troubleshooting.
Educational Background
Julien B. earned a Bachelor of Arts (B.A.) degree from McGill University, studying from 2012 to 2016. His education has equipped him with strong verbal and written communication skills, which he tailors to different audiences. Prior to this, he completed the French Baccalaureate (International Option: American) at Lycée Français de Chicago from 2008 to 2012. This educational background supports his multilingual proficiency in English, French, German, and Spanish.
Skills and Professional Values
Julien B. emphasizes the importance of empathy and collective intelligence in his professional interactions. He actively listens to ideas and fosters teamwork, which enhances collaboration within cross-functional teams. His strong background in troubleshooting and customer service allows him to transform dissatisfied customers into brand ambassadors. Julien is recognized for his can-do attitude, effective time management, and commitment to making a positive impact in his work.
Early Career Experience
Before his tenure at Apple, Julien B. gained experience as an After School Tutor at Lycée Français de Chicago in 2013 and as a Barista at Van Houtte Coffee Services in 2015. He also worked as a Bookstore Supervisor at McGill University from 2015 to 2016. These early roles contributed to his development in customer service and communication skills, laying the groundwork for his later positions.